FAQ – LashXO

How do I know which lash style will best suit my eye shape?

We researched and compiled the industry knowledge to create the Eye Shapes and Lashes Guides to help you in choosing the best lashes for your particular eye shape.

What are LashXO false eyelashes made of?

Our lashes are made of either 100% Sterilized Human Hair or Premium Cruel-Free Synthetic Fibers by talented eyelash designers and experience artisan craftsmen.

How many times can you reuse a pair of false eyelashes?

LashXO products are created from high quality material, and made to last through many wears average from 5 -8 times. Many customers use more than 20 times for the Premium 3 D Collection Lashes with proper care and maintenance. Check out our Pro tip here to enhance your falsie uses.

What makes LashXO products different from other eyelash brands on the market?

  • Our lashes are cruel-free.
  • Our quality lashes compliment every particular eye shapes. 
  • Our lashes are developed and packed in USA.
  • Our lashes are affordable but same high quality as other more expensive brand
  • We offer wide selections from natural everyday lashes, to evening and special event, party lashes.  
  • We adopt highest standards in our product quality and customer service.
  • We practice green environmental ethics by reducing paper waste through our e-mail communication, efficient label, and recycle packaging and double sided printing in our facility.

Does LashXO eyelash bands only come in one size?

Yes, our eyelash bands come in one standard size that you can trim them to fit your eyes.

Is eyelash adhesive included with my purchase?

No, eyelash adhesive is not included in your eyelashes. Please purchase eyelash adhesive here

How do I apply false eyelashes?

Please check out our Pro step-by-step instruction on how to apply false eyelashes here

How do I remove my false eyelashes?

Please check out our Pro step-by-step instruction on how to remove false eyelashes here

How do I care for my falsies?

Please check out our Pro step-by-step instruction on how to maintain false eyelashes here

Can I apply mascara onto my false lashes?

Applying mascara to your false lashes is optional. You are welcome to do so if you want a more blend in look. However, if you want reserve your false eyelashes for multiple uses as well as using mascara, please check out our Pro tip here

Would the false eyelashes harm my own lashes?

No, if you properly apply and gently remove them after use.  The goal is to put right amount of adhesive on the eyelash bands and place them as close to the lash line as possible, so that it can stay on right and remove easily.

What are my payment options? Currency?

LashXO accepts Visa, Mastercard, American Express, and Discover credit card payments. For your convenience, we also accept payment via PayPal. All prices listed on our website are quoted in US Dollars.

What is LashXO's pricing & discount policy?

LashXO prices are extremely competitive to its quality. Occasionally, we send coupon code and special offers to our mailing list members. We also offer complimentary shipping within the United States for all orders $29+.

Do you ship internationally?

Yes, we are happy to offer shipping worldwide. Please refer to our International Shipping for more information. 

Are online transactions secure?
LashXO assures that all transactions conducted online are completely secured. Our website uses paid service secure socket layer (SSL) certification and hosted by one of the most trustworthy eCommerce platform Shopify.

Will I receive an email confirmation of my order and tracking information?

Yes, you will receive an order confirmation email immediately after ordered. You will then receive shipping notification once your product has been shipped. If you have created an account with us, you will be able to track the status and progress of your order.

What are LashXO shipping methods?  How long does it take to receive products?

All orders are shipped by United State Postal Service (USPS). For US locations, free shipping promotion and first class mail take average 2-5 business days (not include holiday and weekend). First-Class International Shipping may take 7-14 business days for most locations.

Do you accept rush orders?

At LashXO, we try our best to accommodate your need.  If you need a rush order, please inform us on your order note, and write to us at info@lashxo.com.  We'll try to speed up processing time free of charge.  Please understand while we can only rush the processing time,  the delivery time also depends on postal shipping service you chose (Priority, Express, etc...)

What is your refund policy?

At LashXO, we want you to be completely satisfied with your purchase. We are confident that you will be happy with our products. However, if you are not satisfied with your purchase, you can return the products that are unopen, unused merchandise to us for a refund less any shipping chargesIf you received a free shipping promotion on your purchase, we will deduct the postage fee incurred when shipping the products to you. Return request must be made within 30 days of receiving your package. Please email us at info@lashxo.com with the order number.

How do I change or cancel my order?

You may change or cancel your order as long as the order has not been processed. Please write your request to us at info@lashxo.com

Does LashXO offer a service to gift wrap items?
Unfortunately, we do not offer a gift wrapping service at the present time.

Does LashXO have an online affiliate program?
Yes, we are welcome company and individuals who love our high quality products, and would love to spread the words.  Please e-mail us at info@lashxo.com and we will reply back to you for a potential to be an affiliate.

Does LashXO offer wholesale pricing?
For further inquiry, Please email us at info@lashxo.com

What is LashXO commitment to customer service?
LashXO is committed to highest quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. Honest and valuable feedback is highly appreciated. We occasionally give out free gift for customer who give us honest and contributable opinion to help us improve better, please write to us at info@lashxo.com

What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

What if my package has been damaged or lost during shipment?
Every effort has been made to ensure that your order will be packed safely for transit. Once the package has left our facility and received by the US Post Office with a tracking number, We are NOT liable for lost or damaged packages. We encourage you to choose "Priority Shipping Service" as it will ensure your package value 

What if my package is refused or undelivered?
Please carefully confirm your delivery address when placing order. Should a package be refused or returned to us unopened due to undelivered address, the customer shall be charged the shipping cost incurred.  Additional shipping costs may be needed to re-ship the order. To prevent any delay and inconvenience, we really appreciate if you could confirm your shipping address accuracy before submitting order.

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